PRIVACY AND SECURITY STATEMENT
Your privacy is extremely important to U.S Open Tours, and we truly value the trust you place in us by using the services on www.usopentours.com. We are committed to protecting and safeguarding any personal data you provide to us.
This U.S Open Tours Privacy and Security Statement describes how we use and process your personal data. It also explains how to contact us if you have questions about your personal data, which we are happy to answer. In this statement, “we,” “us,” and “our” refer to U.S Open Tours.
We may amend this Privacy Statement from time to time. If we make changes that will significantly impact you (e.g., if we intend to process your personal data for purposes other than those previously communicated), we will notify you of these changes before the new activities begin.
You should also review our separate Cookie Statement, which details how usopentours.com uses cookies and similar technologies.
By accessing or using our website or providing information to us in connection with our services, you acknowledge and agree that you have read and understood the terms and conditions of this Privacy Statement. If you disagree with this statement, you should discontinue using our services.
- Why U.S Open Tours Collects Your Information
We collect your information to effectively provide and manage your tour bookings and to enhance your service experience.
- To Process Bookings: We need essential details like your name, contact information, names of traveling companions, and payment information to confirm and manage your reservation. This information is used to contact you about your booking, including sending automated order status updates and resolving any processing issues.
- For Communication: We use your personal data, for example, via email, to inform you about our latest deals, special offers, and services that we believe would interest you.
- To Improve Services: Data collected helps us analyze website usage and trends to continually improve our website and services.
- Data Collection and Ownership
U.S Open Tours is the sole owner of the information collected on this website. We will not sell or provide this information to any outside parties, except as outlined in this statement.
Data We Collect:
- Information You Provide Directly: This includes data collected when you make a booking, sign up for a newsletter, or create an account.
- Automatically Collected Data: We collect data by logging how you interact with our website and services (e.g., using cookies, device information).
- Data from Third Parties: We may receive personal data if you interact with us through third-party platforms, such as social media.
Specific Personal Data Collected May Include:
To process your booking and provide services, we may collect:
- Customer name(s), phone numbers, email address.
- Billing address, IP address.
- Birthdate, passport number, personal ID numbers (when necessary for international travel or visa requirements).
- Payment information, such as credit card numbers or bank account details.
For security and future access, we also require you to submit a confidential username and password for your account. You should not share this information with anyone.
- Personal Data About Children
Unless otherwise stated, U.S Open Tours is intended for use by individuals over 16 years old. We only process information about children with the explicit consent of their parents or legal guardians, or when the information is provided to us by the parents or legal guardian for the purpose of a booking.
- How U.S Open Tours Shares Your Data with Third Parties
We may disclose your personal data to third parties only as necessary for the purposes described below:
- Group Companies: We may disclose your data to any member of our group of companies (subsidiaries, ultimate holding company, and their subsidiaries) insofar as reasonably necessary for the purposes outlined in this notice.
- Suppliers and Subcontractors: We share relevant personal data (such as names and contact information) with our tour suppliers, hotels, airlines, and local service providers/subcontractors to fulfill the services and bookings you requested.
- Payment Services Providers: Financial transactions are handled by secure payment services providers. We share transaction data only to the extent necessary for processing your payments, refunds, and related queries.
- Legal and Professional Requirements: We may disclose data to our insurers and/or professional advisers for purposes of obtaining insurance, managing risks, professional advice, or the establishment, exercise, or defense of legal claims.
- Legal Compliance: We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation, to protect your vital interests or the vital interests of another person, or to enforce our legal rights.
- Selected Third-Party Offers (Inquiry Data): If you submit an inquiry regarding specific goods/services, we may disclose your data to selected third-party suppliers identified on our website to enable them to contact you with relevant offers. Each third party will be responsible for its own use of your data and will provide its own privacy policy.
- How U.S Open Tours Protects Your Personal Data
U.S Open Tours takes comprehensive precautions to protect your information, both online and offline.
- Encryption Technology: When you submit sensitive information (such as credit card numbers) via the website, that information is encrypted and protected using SSL (Secure Sockets Layer) technology, which is the industry standard for secure transactions.
- Secure Storage: We store your personal data in secure operating environments that are not accessible to the general public.
- Physical and Internal Security: We maintain security measures at our physical facilities and conduct data security training for employees to protect against the loss, misuse, or alteration of your personal data by employees or third parties.
- How to Contact U.S Open Tours Regarding Your Personal Data
U.S Open Tours controls the processing of personal data as described in this Privacy Statement. U.S Open Tours is a travel company operating from Vietnam.
If you have any questions about this Privacy Statement or our processing of your personal data, please contact our data protection representative at:
- Email: uv.booking@usopentours.com
For questions specifically about your existing reservation, please contact our customer service team directly.
- Your Data Protection Rights
You have the following principal rights regarding your personal data:
|
Right |
Description |
|
Right to Access |
The right to confirmation as to whether or not we process your personal data and, where we do, access to that data. |
|
Right to Rectification |
The right to have any inaccurate personal data about you corrected and to have incomplete data completed. |
|
Right to Erasure (Right to be Forgotten) |
The right to have your personal data erased in certain circumstances (e.g., data no longer necessary for the purpose collected, withdrawal of consent, unlawful processing). |
|
Right to Restrict Processing |
The right to limit our processing of your personal data in certain circumstances (e.g., contesting accuracy, unlawful processing). |
|
Right to Object to Processing |
The right to object to our processing of your personal data on grounds relating to your particular situation, including processing for direct marketing. |
|
Right to Data Portability |
The right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller, where processing is based on consent or contract, and carried out by automated means. |
|
Right to Withdraw Consent |
The right to withdraw your consent to processing at any time, where consent is the legal basis for processing. Withdrawal does not affect the lawfulness of processing before the withdrawal. |
You may exercise any of your rights by sending a written notice to us at the contact email provided above.
- Amendments to this Statement
We may update this Privacy Statement from time to time by publishing a new version on our website. We encourage you to check this page occasionally to ensure you are happy with any changes. We may also notify you of significant changes via email.