Select your tour and travel date, enter traveler and contact information, and proceed to payment. Creating an account allows you to track your booking and earn reward points.

After payment, you will receive a confirmation email. You will receive 100% of the tour fare if the tour cannot be confirmed.

We recommend booking as soon as your travel dates are confirmed. Many tours have limited availability and may sell out quickly, especially during peak seasons. Your reservation is only guaranteed once full payment is received.

Changes and cancellations may be allowed depending on the tour and timing. Fees and refund eligibility are determined by the cancellation policy listed on the tour’s product page. Please contact us as soon as possible if your plans change.

Some bookings require additional verification, such as high-value transactions or cases where the cardholder is not traveling. This step helps prevent unauthorized charges and protects your payment security.

Your tour voucher (or e-Ticket) will be emailed after your booking is confirmed. If you cannot access email while traveling, contact us via live chat for alternative delivery options

All reservations are placed online and email for accuracy and security. If you encounter        difficulties, you may provide your information by phone, email, or live chat, and our team         will assist you.

The tour guide will step off the vehicle holding a sign with the local operator’s name shown on your e-Ticket and will confirm your name before boarding. Please arrive at the pickup location at least 15 minutes early.

Reference hotel information appears on the product page and your voucher. Final hotel names and guide details are typically confirmed 1–2 days before departure.

We can explain the general itinerary in advance. Exact daily timings are confirmed by the tour guide on the day of the tour based on real-time conditions.

Walking levels vary by itinerary. Most city and scenic bus tours involve minimal to light walking. Many tours are suitable for seniors, especially those labeled Easy, Leisurely or Relaxed Pace.

Most multi-day tours allow one standard suitcase and one carry-on per passenger. Extra luggage may incur a fee depending on space availability. For day tours, we recommend  bringing only a small bag.

Standard hotel check-in time is around 3:00 p.m. Early check-in depends on room availability. Hotels usually offer luggage storage, and a refundable security deposit may be required.

Mandatory attraction fees and optional tours are usually paid in cash directly to the tour guide or while booking with us. If you prefer to prepay by credit card, a 3% service fee may apply.

Meal inclusion varies by tour and is listed in the Inclusions & Exclusions section. Some tours do not bundle meals to offer flexibility.

Typically, one infant under age 2 may ride free if no seat is used. Infants occupying a seat are usually charged the adult rate. Policies vary by tour.

U.S Open Tours accepts major credit cards, PayPal, and selected offline payment methods, including Zelle, Venmo, bank wire transfer, check, and in-person payment at our representative G.H.T office in Ho Chi Minh City – Vietnam.

Each tour clearly lists what is included and excluded on the product detail page. This may include or exclude taxes, attraction fees, optional activities, and personal expenses.

We recommend reviewing the Inclusions & Exclusions section before booking.

Yes. U.S Open Tours uses industry-standard SSL encryption to protect all payment and personal information submitted on our website. We partner with trusted third-party payment processors that securely handle transactions and do not use your information for any secondary purpose.

Some tours allow deposits or partial payments; however, your reservation is not secured until full payment is completed. For certain tours, full payment is required within 24–72 hours after booking, or the reservation may be automatically cancelled.

 Wi-Fi availability depends on the local tour operator, vehicle type, and region. Some buses offer onboard internet, while others do not. Please contact us if Wi-Fi is important for your trip. Buy an international sim card is a good solution to keep in touch with your family members.

Vietnam passport holders do need the U.S or Canada entry visas. Our offices in Hanoi or Ho Chi Minh City can show you how to apply for a U.S temporally visa for tourist. U.S. passport holders generally do not need a visa for short stays in Mexico, Canada, Schengen countries… Visa requirements may change, so please confirm with official  government sources.

If you voluntarily leave a tour early, refunds for the unused portion are generally not available. Please review the cancellation policy before booking.

U.S Open Tours welcomes solo travelers, couples, families, seniors, and groups from diverse backgrounds worldwide. Group size, travel style, and vehicle type vary by tour, with small-group options available.

Contact our Customer Support Team – We’re happy to help.